TERMS OF BUSINESS.

Submitting an enquiry, receiving a quote or discussing a project does not create a client engagement.

EK Studio will only begin client work once the applicable proposal, scope or project agreement has been accepted or signed and the required initial payment has cleared.

The signed project agreement governs the engagement and takes precedence over this general page if there is any conflict.

FIXED-SCOPE PROJECTS

Unless otherwise stated in the signed proposal or agreement, a 50% initial project payment is due before work begins. The remaining 50% is due before final launch, transfer, handover or release of final deliverables.

For larger or longer projects, EK Studio may use staged milestone payments instead. Small one-off jobs may require 100% payment upfront.

The initial payment reserves project capacity and allows work to begin. Once work has begun and/or booked capacity has been committed, the initial payment is normally non-refundable except where EK Studio agrees otherwise or applicable law requires otherwise.

Recurring or monthly services are normally invoiced in advance for the upcoming service period.

Any minimum term, notice period or special arrangement will be stated in the signed agreement.

Unless another notice period is expressly agreed, ongoing monthly engagements require 30 days' written notice to terminate. Fees already due for an active service period remain payable.

Either party may terminate in accordance with the signed agreement.

For ongoing services, the standard position is 30 days' written notice unless the signed agreement says otherwise.

If a client terminates a fixed project after work has begun, amounts already paid are not automatically refundable, and the client remains responsible for outstanding invoices, work completed beyond amounts already paid, and approved third-party or committed costs.

EK Studio may suspend or terminate work for material non-payment, unlawful requests, abusive conduct, or a material breach of the signed agreement.

Any termination charge, minimum-term balance or special cancellation fee will only apply where it is expressly written into the signed client agreement.

Client feedback, approvals, content, access and information must be provided within reasonable agreed timeframes.

If a project is materially delayed by the client, timelines may move and EK Studio may pause or re-schedule the work.

Long periods of client inactivity may require the project to be re-booked into the studio schedule and may involve a reasonable reactivation or rebooking charge if stated in the proposal or agreement.

Client delay does not automatically postpone already-earned milestone payments indefinitely where the relevant phase has been completed.

Each engagement is based on an agreed scope.

Requests outside that scope are treated as change requests or additional work and may require a new quote, additional fee or revised timeline.

Included revision rounds, where applicable, are defined in the signed proposal or agreement.

Final client-specific deliverables and any agreed intellectual property rights are transferred or licensed only after all sums due for the project have been paid in full, and only to the extent stated in the signed agreement.

EK Studio retains ownership of its pre-existing tools, templates, generic code/components, systems, methods, know-how and reusable processes unless expressly assigned in writing.

Third-party software, themes, apps, fonts, stock assets, platform code and licences remain subject to their own licence terms.

No live client account, website, campaign or system should be intentionally damaged or disabled as a form of leverage; payment and ownership disputes are handled under the agreement and applicable law.

Ad spend, apps, domains, hosting, paid themes, software, licences, creators, suppliers and other external costs are separate unless specifically included in a written quote.

Clients are responsible for approved third-party costs and platform terms.

EK Studio will use reasonable professional skill and care but cannot guarantee specific revenue, ROAS, rankings, conversions, approvals, account status or platform performance.

Google, Meta, Shopify, payment providers, marketplaces and other third-party platforms can change policies, algorithms, availability and account decisions outside EK Studio's control.

Reported platform metrics remain subject to attribution and measurement limitations.

The client is responsible for ensuring products, claims, prices, legal notices, permissions and supplied content are accurate and lawful.

The client must provide necessary access, approvals and content in time.

The client should maintain appropriate backups, ownership and access to their core business accounts where possible.

Payment due dates will be stated on invoices, proposals or agreements.

Work may be paused where invoices are overdue.

In business-to-business commercial transactions, EK Studio reserves any entitlement to statutory late-payment interest and recovery-cost compensation available under applicable Irish law.

Unless confidentiality or another written restriction is agreed, EK Studio may reference publicly launched work in its portfolio, case studies or business-development materials.

Confidential information, unpublished commercial data and private customer data will not be knowingly published without permission.

Both sides should protect each other's confidential business information, subject to the signed agreement and any legal obligations.

Third-party outages, platform decisions and events outside reasonable control may affect delivery.

Any liability limitations will be set out in the signed project agreement. This public page does not attempt to replace project-specific negotiated liability terms.

Unless the signed agreement states otherwise, EK Studio engagements are intended to be governed by the laws of Ireland.

Project-specific jurisdiction and dispute provisions belong in the signed agreement.